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Return and Refund Policy

Return Policy

At Beyond Beauty Boutique / Florida Global Traders Inc.  ,we Maintain a very high level of quality assurance. Every Bundle of Hair Goes through a vigorous to make sure you are receiving the best quality product possible .All orders are thoroughly inspected before shipping. DUE TO THE NATURE OF OUR PRODUCTS,ALL SALES ARE FINAL.

 

Replacements

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 10 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer a return shipping label along with instructions for the return of ALL of the product in question. Note that installing, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Beyond Beauty Boutique verifies and agrees that the product is defective in any way, we will then exchange or replace the item.

 

Exchanges

From time to time, Beyond Beauty Boutique, at its sole discretion, may exchange products or portions of a product under the following conditions:

Requests must be made within 10 calendar days from the date of purchase. Any exchange request after 10 calendar days will not be honored.

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that installing,perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids  ALL EXCHANGE AND REPLACEMENT guarantees.

Product must be exchanged for something of equal or greater value. No refunds will be permitted.

You must send the product back to us in its original state to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our preaddressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.