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Terms and Conditions

PLEASE NOTE: According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law.


Payment Terms

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

 

Order Processing and Shipping

Our business hours are Monday through Friday from 8:00 am to 2:00 pm EST. Once your order is it will be processed. Please allow 5-7 BUSINESS days to receive your order. Some orders may require signature confirmation upon delivery.

 

Return Policy

At Beyond Beauty Boutique / Florida Global Traders Inc., we maintain a very high level of quality assurance. Every Bundle of Hair Goes through a vigorous to make sure you are receiving the best quality product possible. All orders are thoroughly inspected before shipping. DUE TO THE NATURE OF OUR PRODUCTS,ALL SALES ARE FINAL.

 

Replacements

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 10 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer a return shipping label along with instructions for the return of ALL of the product in question. Note that installing, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If an order consist of several products, and the customer claims a product is missing from the delivery, cutomer should not open and remove any other products from their individual packing.  If Beyond Beauty Boutique verifies and agrees that the product is defective in any way, we will then exchange, replace or send customer the missing item.

 

Exchanges

From time to time, Beyond Beauty Boutique, at its sole discretion, may exchange products or portions of a product under the following conditions:

Requests must be made within 10 calendar days from the date of purchase. Any exchange request after 10 calendar days will not be honored.

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that installing,perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids  ALL EXCHANGE AND REPLACEMENT guarantees.

Product must be exchanged for something of equal or greater value. No refunds will be permitted.

You must send the product back to us in its original state to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our preaddressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

                        

Shipping Delays

For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partners. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust our shipping agents to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us. bbboutique.e@gmail.com

 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS OR USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee UPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

 

Return/Refund Policy on APPAREL/CLOTHING

      In Regards to any clothing/apparel on our website, ALL SALES ARE FINAL!

      If you have a question or concerns about any product or about sizing ,Please feel free 

      to Contact us on your chat widget(bottom right),fill out contact form, or direct email to  

      bbboutique.e@gmail.com


If you have any questions, feel free to contact us